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At emucasino, operated exclusively through emu-play.com, we recognise the critical importance of effective and transparent communication channels for our users in Australia ("AU"). This contact page is designed and structured in accordance with the relevant AU legal standards for online gambling platforms and incorporates all regulatory, operational, and protective requirements prescribed by applicable legislation, industry best practices, and international licensing obligations (Curaçao eGaming License 5536/JAZ, valid until 2025). All communications channels detailed below are available solely for users engaging lawfully with emucasino through emu-play.com.

Available Contact Methods (System 1 - Factual Disclosure)

  • Contact Form (Preferred): Users may utilise our secure contact form below to communicate directly with the support and compliance team at emucasino. This ensures prompt, documented, and confidential handling of all queries and complaints.
  • Live Chat Support: A live chat feature is operational 24/7 via emu-play.com, providing real-time assistance for urgent matters and technical queries.
  • Authorised Website: All official customer service interactions must occur exclusively via emu-play.com. Communications through any other domains are not recognised or protected under emucasino's legal or regulatory obligations.

Note: As of 2025, emucasino does not provide direct telephone or postal contact details to the public for AU operations. This is consistent with digital compliance standards for online gaming entities licensed in Curaçao and serving AU residents.

Contact Form Operation & Legal Notice (System 2 - Compliance and Privacy)

  1. Information Required: In alignment with Australian privacy and consumer protection law, users must provide a valid email address or messenger ID, their full name (if applicable), and a clear description of their inquiry or request. Mandatory fields are indicated.
  2. Response Time: emucasino commits to respond to all inquiries received via the official contact form within one (1) business day. For escalated or urgent cases, users are encouraged to utilize the live chat, which is monitored continuously (24/7).
  3. Data Protection & Confidentiality: All data submitted via contact mechanisms are processed in accordance with the Australian Privacy Act 1988 (Cth) and the obligations of our Curaçao eGaming license. Personal information is retained solely for the purposes of responding to inquiries, ensuring compliance, and maintaining secure records for regulatory inspection. No data is transferred to unauthorised third parties.
  4. Jurisdictional Restrictions: All support and dispute communications are governed by the terms of service of emucasino as accessed through emu-play.com, strictly limited to jurisdictions permitted by applicable law. Service may be withheld where regional laws prohibit online gambling.

Regional Compliance Note: In accordance with AU regulation, all customer support, complaint, and dispute channels must be accessible, transparent, and free of charge. Information provided through the contact form is protected under both AU consumer rights law and international eGaming standards.

Corporate and Licensing Disclosure (System 2 - Legal and Regulatory Transparency)

  • Operating Entity: emucasino conducts activities exclusively via emu-play.com, under the operational oversight of Panda Media N.V., holder of Curaçao eGaming License 5536/JAZ (valid until 2025). Note: Corporate operator update pending clarification for Luster N.V.; all regulatory communications currently directed to Panda Media N.V. as license holder.
  • Registered Address: As per current disclosure, emucasino's headquarters, mailing, and legal addresses are not publicly specified. All correspondence should be submitted electronically via the mechanisms provided on emu-play.com.
  • Official Author: All legal and compliance content is maintained by James Peterson, ensuring the highest standards of accuracy and regulatory fidelity.
  • Licensing Authority: Curaçao eGaming, valid through 2025. AU users benefit from adherence to both Curaçao and relevant AU consumer protection and gambling regulations.

emucasino, via emu-play.com, is committed to full transparency regarding its licensing status and operational oversight for the benefit of AU consumers and regulatory authorities.

User Rights, Complaint Resolution & Regulatory Safeguards (System 2/CcOT Optimisation)

  1. Right to Access Support: All AU users have the right to swift, confidential, and fair assistance from emucasino regarding account, gameplay, financial, or compliance matters. The platform is required to acknowledge and address all queries in good faith and within reasonable statutory timeframes.
  2. Dispute Resolution Process: In accordance with AU and Curaçao eGaming requirements, if a satisfactory response is not received within the published timeframe (one business day for initial replies, with ongoing updates as needed), users are entitled to escalate complaints to the licensing authority or relevant consumer protection agencies. Dispute records are maintained for regulatory oversight.
  3. Responsible Gambling and Vulnerable User Protection: emucasino is legally bound to support responsible gambling principles, provide access to self-exclusion tools, and protect vulnerable users. Contact channels may be used to request self-exclusion, limits, or seek advice on responsible gaming; all such requests are confidential and prioritised per AU legal standards.
  4. Legal Disclaimer: All interactions and information exchanged through emu-play.com are subject to the regulatory frameworks applicable to both Curaçao and AU jurisdictions. emucasino expressly disclaims liability for communications made through unofficial domains or third-party channels.

Data Integration Notice: All information above has been prepared and reviewed in strict observance of the available corporate, licensing, operational, and legal disclosure obligations for emucasino as of 2025. No direct phone or postal support is available under the current AU regulatory framework.

Contact Form (System 1 - Standard Procedure)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Disclaimer: By submitting a request via the contact form or live chat, you acknowledge and consent to our privacy and data handling policies which comply with the Australian Privacy Act 1988 (Cth) and Curaçao eGaming requirements. You confirm your legal right to engage with emucasino through emu-play.com in Australia. For policy and compliance queries, users are encouraged to review our Terms of Use and Privacy Policy as displayed on emu-play.com.

For media, regulatory, or investor relations inquiries, or in the absence of direct executive contact details, all such correspondence may be initiated via the official contact form, subject to redirection and further verification by James Peterson or authorised compliance agents of emucasino/emu-play.com.